← Help centreClinic & team
Clinics and team members
A clinic lets a team share consults and patients and bill under one plan.
What it does
- Pools your generation allowance across the team - everyone is billed under the owner's plan.
- Optionally shares all notes across the clinic, or keeps each vet's notes private.
Roles
- Owner (the clinic admin) - the only person who can add or remove members, change settings, transfer ownership or delete the clinic.
- Member - records and works on notes; cannot add others or see the join link.
How to use it (owner)
- In Settings under Team / clinic, name your clinic to create it.
- Invite a vet by email, or share your join link.
- Toggle whether members see all clinic notes.
- Transfer ownership, or remove a member, at any time.
Team-member limits
Each plan includes a set number of extra seats (Growth +2, Pro +4, Scale +10; Trial and Starter are solo). The invite shows seats used against your cap.
Already on a paid plan?
If a vet already has their own paid subscription, they must cancel it before joining a clinic - otherwise they would be billed twice. VetAI blocks the join until they do.
Still stuck? Contact support.